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Citizen Charter

NATIONAL HANDLOOM DEVELOPMENT CORPORATION LIMITED

(A GOVT OF INDIA UNDERTAKING)

CITIZENS' CHARTER

We make weaver's dream of today, the deed of tomorrow

OUR VISION:

  • To ensure availability of inputs viz; Yarn (Cotton, Silk, Wool, Jute, Linen, Rayon, Blends etc.) and Dyes & Chemicals of desired quality at the most reasonable prices.
  • Supplementing marketing efforts of Handloom agencies/ Individual handloom weavers / Apex bodies / Weavers co-operatives / producer companies/ weaver's entrepreneurs and helping them to achieve increased share in domestic & global market for handloom products.
  • To promote and facilitate continuous qualitative improvement in the handloom industry through developmental activities, upgrading technology and improving productivity through Sensitization programmes and Dyers training programmes.

OUR MISSION:

  • To excel as a pivotal organization in the handloom sector by serving as a National agency for promotion and development of handloom sector.
  • To strive to remain operationally viable.
  • To help to remove impediments to the buoyance of the Handloom sector.
  • To be recognized as the main developmental agency in the handloom industry including implementation of related activities in co-ordination with the Government / other agencies.

OUR VALUES:

  • To act with integrity, judicious transparency, accountability, promptness and understanding in our dealings with the clients.
  • To provide all round support/services including technical knowhow to Handloom organizations / Apex bodies / Co-operative societies / Weavers/ Producer companies/ Weaver's entrepreneurs etc. with the optimum use of resources and allocation of modern technology and management.

OUR COMMITMENT

  • To promote overall interest of the handloom weavers at large in general.
  • Continuously strive to evolve simple procedures to facilitate availability of quality raw- materials e.g Yarn, Dyes & Chemicals and other inputs to handloom weavers at most reasonable prices.
  • To work with accuracy, consistency, time bound and result oriented approach.
  • To play a proactive role and work towards the overall development and growth of the handloom sector.
  • To create better marketing opportunities for handloom products.
  • To enhance use of information technology and to connect all its operating centers on Wide Area Net Work (WAN), ensuring a quicker flow of information for better services and smoother business transaction.
  • To contribute and build a quality culture for increasing the awareness regarding appropriate technology.
  • To interact with the Government / other agencies for seeking better facilities / policies / programmes to the handloom sector and highlights its needs on a continuous basis.

SERVICES PROVIDED TO USER GROUP AND REACH

  • Individual weavers.
  • Agencies in which weavers are members (SHG, JLG, Co-Op Societies, State Apex Bodies/ Corporations).
  • Handloom Producer Company
  • Weavers Entrepreneurs

Our Focal Point

  • Corporate / Head Office of National Handloom Development Corporation Limited is located at 4th Floor, Wegmans Business Park, Tower 01, Plot No 03, Sector Knowledge Park -III, Surajpur Kasna Main Road, Greater Noida, 201306 (Uttar Pradesh).
  • The Corporation has a moderate manpower of 129 employees scattered across the country.
  • The offices at national level are managed with the help of 07(Seven) Regional offices, and 29 (Twenty nine) Branch offices. Details are available at Annex 'A'.
  • Each of our Regional and Branch offices are committed to help weavers' community. Staff posted in these offices remain in constant touch with weavers' community of that region and endeavour to provide quality inputs at reasonable price.

OUR ACTIVITIES:

To ensure -

  • Availability of raw materials like yarn, dyes & chemicals and other inputs to handloom weavers.
  • Building infrastructure for marketing of handloom products and to contribute to the growth of appropriate technology.
  • To organize Training programmes which mainly includes :

i) Sensitization programmes are arranged to educate weavers and society members about the schemes and benefits extended by Government of India for up-liftment of handloom sector and community engaged in this profession.

ii) Dyers training programmes - these are arranged / organized for technical skill upgradation of community engaged in Handloom Sector.

  • To explore marketing opportunities through, Silk Fab and Wool Fab, Exclusive Expos etc

These exhibitions are organised every year by the corporation with the help of office of DCH.

Input Related Schemes:

Government of India's Raw Material Supply Scheme (RMSS) is presently benefiting the Handloom weavers in procuring yarn at mill gate price. The RMSS provides following benefits:

  • Supply of yarn to the handloom weavers at the price which is available at the mill gate.
  • Under the scheme, transportation expenses and depot operating charges are reimbursed to the eligible agencies through NHDC.
  • Under the scheme 15% Price Subsidy on Yarn (through DBT to linked bank account) with quantitative restrictions are available.
  • Eligible agencies are - Individual weavers, Agencies in which weavers are members (SHG, JLG, Co-Op Societies), Handloom Producer Company, Weavers Entrepreneurs.
  • The rates for freight reimbursement and depot operating expenses are as under :-

15% PRICE SUBSIDY ON HANK YARN:

The objective of this component of the scheme is to make available raw material i.e. yarn at subsidized price to the eligible beneficiaries so as to facilitate handloom sector to compete with mill sector. Yarn Passbook will be issued to all eligible agencies and individual handloom weavers. Types of yarn and eligible quantity under the scheme are tabulated as under:

Type of yarnEligible Quantity
Cotton (upto 20s counts)60 Kgs./loom/month
Cotton (above 20s to 40s counts)30 Kgs./loom/month
Cotton (above 40s to 80s)20 Kgs./loom/month
Cotton (above 80s counts)15 Kgs./loom/month
Domestic Silk Yarn6 Kgs./loom/month
Woollen Yarn (below 10s NM)50Kgs./loom/month
Woollen Yarn(10s to39.99sNM)12Kgs./loom/month
Woollen Yarn(40s NM & above)6Kgs./loom/month
Linen Yarn (5 Lea to 10 Lea)20 Kgs/loom/month
Linen Yarn above 10 Lea7kgs/loom/month
Blended Yarn of Natural fibers6 Kgs./loom/month

OUR BENCHMARK OF PERFORMANCE:

  • The corporation has its own performance evaluation system which are decided in the Memorandum Of Understanding (MOU) signed between Ministry of Textiles, Government of India and the NHDC every year so as to publicize policies, programmes and schemes of the Government. Corporation is signing MOU with the ministry of textiles since 1992-93.

COMPLAINTS AND GRIEVANCES:

Corporation has a well-defined grievances redressal procedures:-

  • Public grievances are taken care at Regional office level at first instance and then forwarded to the Grievances Redressal Officer of the Corporation at H.O. Greater Noida.
  • Staff / Employees grievances are taken care by a committee constituted for the purpose at initial level. Reports / recommendations of the committee are forwarded to the designated Staff Grievances Redressal Officer, who along with his findings forward the cases to Managing Director for final decision.

PROVISION OF FEEDBACK/ Suggestion:

Corporation has its own Suggestion scheme and Whistle blower policy so as to receive valuable inputs of the employees relating to improvement in work culture and efficiency. These schemes are also ment with an objective to built culture of participation and transparency in the organization.

We also conduct survey from outside agencies for SWOT analysis and implement their suggestions (if required / practically possible) for betterment of the employees and upliftment of handloom sector and weaver community attached with this profession.

GUIDANCE AND HELP:

  • The Head office/ Corporate Office is at 4th Floor, Wegmans Business Park, Tower 01, Plot No 03, Sector Knowledge Park -III, Surajpur Kasna Main Road, Greater Noida, 201306 (Uttar Pradesh).
  • We can also be contacted at: (EPABX) 0120-2329600
  • Globally one can reach us through our e-mail and website:

E-mail: conhdc@nhdc.org.in

Website: www.nhdc.org.in

© 2025 National Handloom Development Corporation Ltd.

Last Reviewed & Updated on 14 December 2025

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